TRF Shipping and General Policies |
SHIPPING CHART For UPS Ground or Priority Mail · Orders Shipped to the 48-States Shipping Charges Include Packing and Insurance |
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Order Total (Parts Total) | Ground Shipping |
Up to $20.00 |
$6.00 |
$20.01 to $50.00 |
$10.00 |
$50.01 to $75.00 |
$12.00 |
$75.01 to $100.00 |
$15.00 |
$100.01 to $150.00 |
$20.00 |
$150.01 to $200.00 |
$23.00 |
$200.01 to $300.00 |
$27.00 |
$300.01 to $500.00 |
$30.00 |
$500.01 to $700.00 |
$32.00 |
$700.01 and Over |
Free UPS Ground or Parcel Post |
$1200.00 and over |
Free Truck Freight |
SHIPPING CHART PHILOSOPHY
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UPS GROUND AND PRIORITY MAIL SHIPPING
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TRUCK FREIGHT
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SHIPPING SURCHARGES
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WOODEN CRATES
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BACKORDERED PARTS—SHIPPING CHARGES
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INTERNATIONAL ORDERS, ALASKA, AND HAWAII
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MORE EXOTIC SHIPPING METHODS
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METHODS OF PAYMENT AND C.O.D. ORDERS
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MORE INFORMATION:
If you need more information, please call TRF's level 2 sales line at (800) 234-1104. 9 a.m. to 6 p.m. (Eastern Time) Monday through Friday, 10 a.m to 4 p.m. (Eastern Time) Saturday. |
TRF POLICIES IN A NUTSHELL:
The Roadster Factory always supplies the best parts we can find. All parts are guaranteed to be free of defects in materials and workmanship for one year from invoice date, and we will replace or refund the purchase price if any item proves to be defective. We can accept no responsibility for failure of related parts or for removal and installation charges of a defective part. In no case does The Roadster Factory's liability extend beyond the purchase price of the item in question. All parts in stock are shipped upon receipt of an order. Any item not in stock will be backordered and supplied as quickly as possible, unless otherwise requested. TRF Sales sends emails immediately to inform customers of backorder status and if possible when the item is likely to be shipped. Charges for shipping are based on the total value of the order as indicated by the shipping chart, unless exotic methods of shipment are specified. The total shipping charge is added to the cost of the first shipment of parts, but the cost of backordered parts is not charged to credit cards until the day they are shipped to customers. Returns are accepted for full refunds of purchase prices, not including shipping charges, within forty-five days of invoice date. To be accepted for return, parts must be in brand-new condition and suitable for selling again to another customer. Electrical units and bearings of any type cannot be accepted for return unless they remain sealed in original packaging. A copy of the original invoice must accompany returned parts. Customers should check orders upon receipt for correct parts and correct quantities, as any claims must be made within ten days. TRF must be notified of damage, including concealed damage immediately, and in case of damage, all packing materials should be retained. We at TRF work hard to include correct pricing in all web catalogues and in all paper catalogues, but when misprints or other errors occur, we reserve the right to make corrections. Prices in paper catalogues may change without notice, but prices are kept up to date on the TRF web site. If customers have any questions regarding prices, TRF salespeople will be happy to quote current prices on the telephone. Our goal at The Roadster Factory is to offer a personal and friendly spare parts service to Triumph and MG sports car enthusiasts. In thirty-seven years of business, we have never encountered a problem that could not be resolved if both parties kept open minds and negotiated honestly. |